TERMS & CONDITIONS

For purpose of this text the words "We" or "Company" or any variation of it means Engine Engineering, the words "You" or "Customer" or any variation of it means the Client. "Terms and Conditions" or "T&C" means this text. The word "Parties" mean You - the Customer - and the company together, the word "Party" mean either the Customer or the company or both.
All Engine Engineering business and sales are subject to Terms and Conditions set in this document.
The Terms and Conditions set below shall apply to sale of any goods and services even if not directly mentioned in this text, with the understanding that The Terms and Conditions shall form ( in whole ) part of any contractual agreement between Parties.
The word "unit" means any engine or turbo or gearbox or any other car part or item even if not specified in this text.

1. Order of Goods or Services:

By placing an order with Engine Engineering You confirm that You received, read, understood and accepted the Terms and Conditions in whole and You agree to be bond by the T&C set below.
By placing an order with the Company You, the Client confirm that You require the goods to be delivered or services carried on.
Any prices quoted are indicative only unless confirmed by the Company. We always supply a pro forma invoice if requested to confirm the price and all other charges including delivery charges, surcharges, reimbursements, surcharges or deposits.
By accepting an order the Company confirms the prices and availability of goods or services.
Client can place an order over the phone, by email, letter, fax or verbal in our office.
All orders placed are subject to payment prior to processing, dispatching goods, services commencement.
Appropriate invoice will be issued once clear funds received by the Company.
All orders are processed immediately after the payment is submitted by Client.
The reconditioned engines and / or turbo chargers are always assembled to Client order. ( we do not stock fully assembled units as ready to go - those are assembled to Client order and specification depending the requirement ).
Please give us a call to ask any additional questions You may have.

2. Goods Warranty:

All warranty periods start on the invoice date of purchase and finish at the end of the period specified depending on the type of unit ( engine or any other part ) purchased as stated on the invoice.
All warranties are non transferable, the warranty is available only to the original purchaser of the unit.
For engines the warranty covers the engine block, cylinder head and all internal components. The warranty does not cover the water pump, diesel pump, timing components or any other components that happen to be affixed to the unit and those are not the subject of the sale ( ancillary equipment ).
The Engine Engineering Warranty covers any mechanical faults of the unit supplied if a fault should occur as a result of components failure - the mechanical fault.
The Engine Engineering Warranty does not cover claims for any loss and damage including any consequential loss or damage and the Company shall not be held responsible for any, from whatever reason arising, whether claimed under the warranty or not.
The Engine Engineering shall not be held responsible for any loss or damage ( which may include loss of earnings, vehicle hire, inconvenience, installation charges ) which may be caused by the purchased unit ( engine or any other part ) or any delay with delivery.
The Engine Engineering Warranty does not cover claims where damage is caused by: negligence, lack of adequate care, lack of service, bad installation. It is the Client responsibility and best interest to appoint professionally skilled trade specialist to carry on installation job of any purchased components.
The Engine Engineering Warranty does not cover claims where damage is caused by timing related problems ( for engines with timing belt, timing chain or gears ). Every claim of that nature will be rejected and warranty VOID. Please see below Engine Warranty Validation Section.
The Engine Engineering Warranty covers the engine block and cylinder head assembly.
At the sole discretion of Engine Engineering, the Company may request upfront payment for collection of units prior to inspection under warranty, failure to comply may result in voided warranty.
The Warranty must be validated ( see below specifically for validation of engines warranty and turbo chargers warranty. ).
The Engine Engineering will reject any claim arising from timing related problem / damage. The timing set up must be checked prior to installation of the engine in to the vehicle or affixing any ancillaries to the engine. Any attempt of start of the engine is a confirmation by the Client to the company that the timing set up was carried on or checked by the installer and that the installer is fully responsible for it.
If a unit ( engine or any other part ) is found to be defective prior to the installation in the vehicle then we will arrange collection of the defective unit ( along with the exchange unit if the sale was on an exchange basis ) and replace ( or repair - to our discretion ) it with a working unit at no cost to you.
The unit must be used as a direct replacement for the same type of unit without any unauthorised modifications and to the manufacturer’s specifications.
Heat Tabs come fitted to our reconditioned engines. If the Heat Tabs are tampered with at all or removed or they indicate that the engine was overheated then the warranty will be void.
The Engine ( or any other item purchased ) comes sealed, any attempt to unseal ( dismantle ) the engine ( or any other part supplied ) by whoever apart of the company in the company premises will void the warranty.
If the unit is delivered with a timing belt installed, a new timing belt must be fitted and engine timing set by installer. The belts ( and any other timing components ) that may come on our units are there ( if not indicated clearly otherwise ) only for testing purposes and if not changed at the time of installation will void the warranty.
The addition of after market “high performance” parts and / or use of any additives ( including any chemical additives to oil or coolant or fuel ) will void Your warranty unless recommended ( specified ) by the vehicle manufacturer.
If a unit ( engine or any other part ) is found to be defective after installation in the vehicle ( for engine after the ancillaries started to be fitted to the engine ) then You shall make a Warranty Claim and such unit ( engine or any other part ) shall not be considered as "not fit for purpose" or "not as described" ( we are unable to replace the unit / make a refund without examination ).
It is our policy to firstly replace incorrect or faulty items before we refund.
If You need to make a claim for any reason You must contact us by either phone or in e-mail at Contact Form within 7 working days of discovering of the fault and prevent any further potential damage.
Let us know of the problem You are having and one of our sales people will advise You on what should be done.
Engine Engineering shall not be held responsible for any claims unless this procedure is followed.
We may decide that return of the item / unit for inspection is necessary ( For engines we will more likely decide that return for inspection is necessary). In such occasion Client shall make the item ( engine or any other part ) available for collection in state "as delivered" to Client. The company will collect the item and carry on warranty inspection / assessment. We are unable to make any warranty inspections / assessments outside of our premises.
Shall the warranty claim be rejected by the company then the Client shall cover cost of transport to the company and warranty inspection.
In order for a claim to be made You will need:

to contact us via e-mail or telephone to let us know of the problem
have a claim form sent to you by e-mail, fax or post
fill out and return the claim form to us for review ( we are unable to process any claim without the completed claim form returned to us )
once claim form is received by us we will review it (normally within two working days) and one of our staff will contact You to inform You of what has been authorised.
we may require the unit ( engine or any other part ) to be returned to us for inspection, all inspections are on "back to base" basis and we are unable to carry on any inspections at Client location, shall You refuse to make the unit ready for collection then we will void the warranty.

All responses and authorisations to carry on whatever warranty work or replacement of parts by any third party ( not the company ) shall be in writing. The company shall not be held responsible for any action taken unless it was authorised in writing by the company ( the company will not cover any bills or make any reimbursements ).
All warranty claims are dealt with on an individual basis as every car is different and every claim has different factors that must be taken into consideration. We try to handle claims as quickly as possible striving to have all completed within 14 days from the day of being notified of a fault.
The Company reserves the right to either limit, or void the guarantee on the engine ( or any other unit / part ) dependent upon the nature and severity of the fault.
Shall the warranty be void then the company will furnish You with an offer to repair / replace of damaged unit.
Shall You decide to proceed then it will be treated as a Job Order and appropriate form send for authorisation and payment requested.
Shall You not to respond to the company offer ( either by accepting it or refusing it ) within 10 working days it shall be treated by the company as offer being refused by You.
Shall the offer be refused then we will request payment for one way carriage and cost of inspection as well as require Your written instruction of what to do with the item.
You authorise the company to dispose any item not collected within 30 days commencing from the day the company emailed You with request for payment and collection of the item.
The re-manufacturing or reconditioning specifications, and applications of the supplied engines, shall not be compared to any other data specified or available from the original manufacturers. The Company re-manufactures and recondition to its own specifications.
For the purpose of any Client claim the time of delivery is not an essence. All times / dates quoted are approximate and may vary.
We will not accept any claim for any loss or damage, or any consequential loss or damage arising from delayed dispatch / delivery.

3. RE MANUFACTURED / RECONDITIONED ENGINES WARRANTY VALIDATION:

The turbo charger must be checked for faults,
All injectors must be checked for faults, new glow plugs for diesel engines fitted, new spark plugs for petrol engines fitted,
New timing belt and all timing components must be installed (for engines with timing belt),
Timing set up must be checked for engines delivered timed ( either with new timing belt, timing chain or gears),
The engine must be filled with new engine oil ( vehicle manufacturer specification ) and new oil, fuel and air filters must be installed,
New water pump and thermostat must be installed and cooling system checked for faults.
To validate your warranty YOU MUST EMAIL valid VAT invoice to info@engineengineering.co.uk within 5 working days from date of engine delivery, showing that all above checks were done and new parts fitted as specified above, and car / van mileage must be indicated on the invoice,
Delivered engine is sealed, any attempt of dismantling will VOID the warranty, ( engine dismantled -> warranty VOID )
Engine has overheating sticker, any attempt to remove it will VOID the warranty, ( no sticker -> warranty VOID )
The engine must be filled with new oil ( vehicle manufacturer specification ) and new oil filter must be fitted after 2,000 miles / 3 months after installation in the car / van (whatever comes first),
To validate your warranty YOU MUST EMAIL valid VAT invoice to info@engineengineering.co.uk within 5 working days from date of the service, showing that the above oil and filter exchange was done, engine health checked done ( including check for any leaks and check of oil pressure ) and car / van mileage must be indicated on the invoice.
The engine must be filled with new oil ( vehicle manufacturer specification ) and new oil filter must be fitted after every 5,000 miles thereafter,
To validate your warrantyYOU MUST EMAIL valid VAT invoice to info@engineengineering.co.uk within 5 working days from date of service showing that the above oil and filter exchanges were done and car / van mileage must be indicated on the invoices.
The above list is not a fitting instruction nor intended to be one. Engine Installation and Maintenance must be carried on by trained professional. Always follow 'Good Trade Practice'.

4.Reconditioning of Client Engine:

Prior to bringing your engine to us, or before collection by carrier, would You please remove all unnecessary items from the engine, as we will not accept responsibility for any items lost or damaged and we may charge you extra for removing it.
Engine must be bear, without any components, manifolds, sensors, injectors etc.
Reasonable care will be taken however Engine Engineering shall not be held responsible for any damage or loss in accordance with disassembling any additional components if the engine is delivered with any.
Engine Engineering may charge additional costs from Client in case of disassembling the additional components.
Once Your original engine has been removed from vehicle / delivered to the Company, it will be dismantled and assessed for serviceability. The main components of your original engine, namely the cylinder head, camshafts, cylinder block, cylinder liners, pistons, crankshaft, connecting rods, & sump, must be in a condition whereby they may be re - used by the company. If any of these components cannot be reused additional cost shall apply for replacement component. We will contact You and advise the appropriate additional cost before proceeding further. In addition, our technicians will also assess, where possible, the condition of the ancillary components that are to be transferred from Your original engine to the replacement engine ( reconditioned engine ).
In case of removing from the engine any timing belt kit components , water pump, thermostat, spark plugs or glow plugs by the company those will be disposed and not returned to the Client. Those must be fitted new by the Client before fitting the engine to the vehicle ( for engines dispatched to the Client ).
Should there be any items that we recommend for replacement, You will be contacted for authorisation before proceeding. It is therefore imperative that we are able to contact You at all times and would appreciate Your home, mobile and work telephone numbers along with relevant e-mail addresses. ( We will never pass any of Your details to any third party without Your consent )
If ancillary components are found to be substandard or operationally inefficient these items may be replaced at additional cost or at the Customers discretion, the Customer may supply their own components of which shall be inspected by the company (at a reasonable charge for serviceability to the best of our ability whilst taking into account some components supplied may only be able to inspect to certain degree) before installation. Where an occasion arises when a Customer has supplied his own components a form shall have to be completed by the customer for parts delivered, the customer shall take responsibility to ensure the components are correct before deliver is undertaken by the company. The company shall offer no warranty for parts supplied by the customer and shall accept no liability where Customer supplied substandard parts are installed and cause damage to the engine. The Company will contact the Customer before proceeding. Where these parts are either, not available from stock, or replacement is declined by the customer, then recommendations may be made for these parts to be replaced by the customer at the earliest opportunity. In some occasions the warranty may be void if Customer refuses to replace components which are faulty ( for example injectors or turbo charger, radiator ) and lack of replacement may cause damage to the engine. The Company shall inform the Customer about the consequences ( and confirm it in writing by email ) prior to installing the faulty components.
The Company reserves the right to either limit, or void the guarantee on the engine dependent upon the nature and severity of the fault.
The re-manufacturing, specifications, and applications of the supplied engines, should not be compared to any other data specified or available from the original manufacturers. The Company re-manufactures ( recondition ) to its own specifications.
For the purpose of any Client claim the time of reconditioning of Client engine / delivery is not an essence. All times / dates quoted are approximate and may vary.

5. Dispatch, Delivery, Collection:

Standard UK delivery time is between 2 and 5 working days. Deliveries to some parts of the country may vary between 5 up to 10 days. Overseas orders may take considerably longer. Please call us and we will be happy to assist You.
We do not take responsibility for unforeseen delays by the courier, like: bad weather, strike, war, bankruptcy etc.
The delivery /collection note ( delivery ) must be signed by You.
If someone else like family member, friend or anybody from the place of your choice where we deliver as instructed by You will sign the delivery then it shall be understood that You expressly authorised the person to sign in Your behalf and You are responsible for it. You are responsible to instruct the authorised by You person, company or organisation accordingly.
You must check on delivery / collection that the unit delivered / collected is not damaged. In case of damage in transport You must refuse delivery /collection and inform us about it. If you sign for the delivery / collection then you confirm that the goods were delivered /collected in good order and not damaged in transport.
You MUST NOT sign the delivery / collection note ( collection note if collected by Client ) unless you are sure that the goods / services are as required and in acceptable condition ( undamaged ), our chosen courier company's will wait if required - this is Your right to examine the goods on delivery / collection, any claim after the delivery ( collection ) is signed for will not be accepted and Engine Engineering shall not be held responsible for any lose or damage. The words "unexamined" or "unchecked" or similar will not be accepted as conditional acceptance of the goods. If you are not sure what to do then please give us a call.
In case where Client is instructing the company to deliver to any address different then Client address it shall be understood that the Client is authorising the third party ( and takes full responsibility for it's actions ) to sign for the delivery / collection in Client behalf ( and for purpose of any claim which may arise the signature shall be treated as signed by the Client ).
For the purpose of any Client claim the time of delivery is not an essence. All times / dates quoted are approximate and may vary.
All goods for Client Collection shall be collected within 3 working days from the day of notifying the Client. If not collected within specified time scale then £25+VAT per day storage charge will apply. If the goods are not collected within further 10 working days then Company may ( to is't sole discretion ) re-sell the goods and cover the storage cost ( and any other sums which the Client may owe to the Company ) calculated per each day until goods are sold.
If the vehicle is ongoing engine replacement or any other service / repair then it ( the vehicle ) shall remain in possession of the Company until payment in full is received by the company. The vehicle shall be collected by the Client within 3 working days from the day of notifying the Client. If the vehicle is not collected within specified time scale then £75+VAT per day storage charge will apply. If the vehicle is not collected within 20 working days commencing from the day when the Client was notified then the Company will treat the vehicle as abandoned. In such case the Client is passing ownership of the vehicle to the company and authorising the company to apply for V5C registration certificate and to sell the vehicle and cover the storage cost and any other sums which the Client may owe to the Company. In such case the company may ( to it's sole discretion ) brake the vehicle apart and sell it in parts to recover money owed or scrap the vehicle.
Shall the vehicle be collected by the Client or any representative of the Client without prior payment of whatever the Client may owe to the company nor signing the collection note then it shall result in irrevocable passing of the ownership of the vehicle to the company, the company shall apply for the V5C registration certificate and as a legal owner of the vehicle recover the vehicle from the Client from whatever location.

6. Returns, Refunds and Cancellation:

You have the right to cancel this contract within 14 days of ordering.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement in writing, letter or email.
Please be aware that we are unable to refund any special order units ( engines or any other parts ). Especially every engine sale order shall be treated as special order if not specified by the company as a "stock item" on the time of placing an order and outlined on the 'Job Order' as such. In case of cancelling of special order the company will deduct shipment cost and then a maximum refund will be 20% of sale value ( to the company sole decision ).
If a unit is ordered incorrectly by Client and goods returned for a replacement with the proper unit then the additional cost of the courier will be paid by the Customer along with the original delivery charge, And a difference between prices will be charged or refunded. We will also charge administration fee of up to 20% of the sale value.
If a unit is ordered incorrectly by Client and goods returned for a refund then delivery and return shipment cost as well as up to 60% restocking fee and £200+VAT administration fee will be deducted and then refund given.
If a unit ( engine or any other part ) is found by Client to be defective or not as required prior to the installation in the vehicle then we will arrange collection of the defective unit ( along with the exchange unit if the sale was on an exchange basis ) and replace ( or repair - to our discretion ) it with a working / correct unit at no cost to You. It is our policy to firstly replace incorrect or faulty items before we refund. If both: the originally sold unit along with the exchange unit are returned and the company can not fulfil the order then full refund will be given.
Non return of Exchange Unit along with originally supplied unit ( for purpose of comparing units ) shall be treated as Customer Cancellation and Refund Given to Customer as per Cancellation Policy.
However we take extra care to always deliver adequate unit ( engine, turbo or any other part ) we may deliver a unit which is not exactly as required ( with some minor differences ). If a wrong unit is supplied ( engine or any other car part ), then we will arrange collection of the wrong unit along with the exchange unit ( if the sale was on an exchange basis ). This will allow us to dispatch to You the correct ( like by like ) unit. Shall you refuse to send to us ( allow us to collect ) your old unit ( engine or any other part ) then we will treat the order as cancelled by You, collect the supplied unit ( engine or any other part ) and then return shipment cost as well as up to 40% restocking fee and £200+VAT administration fee will be deducted and then refund given.
If we received both our originally delivered unit and your old unit and we can not either (a) deliver to you the correct ( like by like ) unit or (b) recondition your unit then we will give you full refund.
Shall You cancel an order prior to dispatch it to You then we will deduct only a fee to cover the workmanship and cost of processing to date / time of cancellation of the order - up to 40% of the order value ( depending of type of the unit ordered, for engines where assembling to order takes place this fee will be usually 40% ) and £200+VAT administration fee and then refund will be given.
The Company shall be entitled ( to it's sole discretion ) to cancel any Client order in whole or any part of it. In case that the order was paid for the Company will make full refund if whole order was cancelled or part refund for the part of the order which was cancelled. The Company shall not be liable for any loss or damage if such situation occurs.
Please note that in any circumstances the carriage charges and card transaction surcharges are not refundable.
If there is a service in progress such as replacement of engine or any other component and Client decide to cancel the order then the company will fit all components to allow the vehicle to be towed away and the remainder of parts dismantled from the vehicle will be placed in to the boot of the vehicle. In such occasion Client shall cover the price of all components ordered for the job as well as the assessment and part of job already carried on. In addition administration fee will be charged in amount of £200+VAT. The vehicle will be released subject to cleared payment received by the company in full.

7. Title to the old Engine ( old unit, any old part supplied on exchange basis):

The Company supplies engines and any other reconditioned parts ( units ) on an exchange basis ( unless clearly stated otherwise ) and all rights and title to the customers original engine ( or any other part ( unit ) ) are passed to the Company. Where any ancillary components are replaced, and a service exchange arrangement applies, all rights and title to the items removed pass to the Company.
In cases where a suitable unit may not be available from stock, the Company may, at our discretion, recondition or re-manufacture the customer’s original unit. This will be termed and treated as an exchange unit for the purposes of the guarantee.
If we are unable to contact you, this will delay completion of works. When works are agreed, we will advise you of the total amount payable. Payment in full must be made at this time, prior to commencement of the work.

8. Return of Exchange Units ( old engines, other parts ), Refund of Deposit ( Surcharge ):

All Engine Engineering stock is sold on exchange basis ( unless clearly stated otherwise ), you are charged a surcharge ( deposit ) at the point of purchase. Deposit is a security to reassure that exchange unit will be returned to us ( the deposit does not necessarily cover the value of exchange unit buy back price ) .
The Surcharge applies specially to: engines, turbo chargers, cylinder heads, diesel pumps, injectors, alternators, starter motors and any other parts where we will specify that the Surcharge is required.
Before returning of the exchange unit make sure that the new unit is suitable for installation. In case the original unit ( old engine or any other part ) is authorised for collection ( and collected ) and any claim will arise on the grounds that the new unit ( engine or any other part ) is not suitable because there is a difference of any kind then the client shall be responsible for return of the new unit to us or cover the shipment price.
All exchange units shall be ready for collection within 5 ( five ) working days from date of delivery of the unit to you. In case of delay with return of exchange unit ( old engine, other part ) we reserve the right to withheld 10% of deposit amount for every 1 day of delay up to 100% of the deposit value. We will notify you on such occasion to let you know our decision. Engine Engineering shall be entitled to additional reimbursement for loss of business of 10% of value of the unit original sale price for every additional week of withholding of the exchange unit ( old engine or other part ) up to a maximum of the original purchase value.
Engine Engineering shall be entitled to additional reimbursement of costs related to sourcing and buying same type of unit as the one never returned up to a maximum of the original purchase value.
On such occasions Client grants irrevocable authority to the company ( permanent consent ) to charge the Card originally used for payment for the amount owed by Client to the company.
All Engine Engineering stock is sold on exchange basis, you are charged a surcharge ( deposit ) at the point of purchase. Deposit is a security to reassure that exchange unit will be returned to us and that it is of serviceable state. This surcharge will be refunded to you minus the collection fee unless you arrange a courier to return the unit to us on your own cost or if collection was already paid in advance. If you do choose to return the unit without us having to arrange the courier for you then you will be entitled to a refund. Every such refund of the surcharge shall be subject to prior check of serviceability and completeness of the unit returned. Once your original engine ( or any other part ) has been returned, it will be dismantled and assessed for serviceability. The main components of your original engine, namely the cylinder head, camshafts, cylinder block, cylinder liners, crankshaft, connecting rods, pistons, timing covers, sump must be in a condition whereby they may be re - used by the company. If any of these components cannot be reused then part or whole deposit may be withheld and additional charge raised to cover for replacement components buy back price. Parts which are normally treated as replaceable engine parts ( like seals, gaskets, piston rings and bearings ) may be damaged but must be returned with the engine.
The client shall be responsible for adequate packaging of the goods returned to the company for whatever reason. Especially for engines, the engine must be fitted to the pallet such way that it will not relocate in transport and the forklift will not damage the engine. Please make sure that non part of the engine is located below pallet boards as forklift in operation may damage it.
The above applies for any collection, including collection of exchange units or return of new units where the company is collecting the pallet.
Engine oil must be drained from the engine and oil filter removed - well protected against any spillage in transport. In the case of not adhering to this condition, the customer shall cover the cost of cleaning, especially the truck cleaner in case of oil spill during transport. The customers grants to the company irrevocable permission to take the charge from client card if such occasion arise. Engine Engineering will charge administration fee of £200 +VAT from Client card on top of any cost, which may arise in such occasion as a administration fee for dealing with the problem.
All exchange units must be returned to us in a serviceable state. All components must be present and in serviceable form including ( for engines ):

Cylinder head (complete with cams, valves, tappets, cam carriers, any bolts)
Engine block (complete with connecting rods, pistons, main bearing caps, bolts, covers, oil pump, bearings)
Crankshaft
Any other parts as per originally delivered engine
Unit must be assembled ( can be finger tight but it must be build up )

We require that the old unit will be returned like by like as supplied by us.
Any unit returned to us in pieces or incomplete will be considered unserviceable and will be ineligible for any portion of the surcharge ( deposit ) refund. In addition we shall be entitled to full reimbursement for missing parts of the engine.

9. Replacement of Engine ( or any other part ) in the Car / Light Commercial ( vehicle ):

Engine Engineering will dismantle unit ( engine, turbo or any other part ) from the vehicle and fit the replacement unit.
Engine Engineering shall not be responsible for any loss or damage if the work is delaying and if duration of this operation if specified to the Client it shall not be an object. All times / dates quoted are approximate and may vary.
Engine Engineering will charge Client for any additional components which may be required namely timing belt, pulleys, tensioners, water pump, V- belt, spark plugs, injectors, filters, sensors and any other parts which may appear to be necessary for replacement and restarting of the engine etc.
We may advise you about any other faults which may be discovered during engine ( or any other part ) re -fit and with your acceptance we may address the faults for additional charge.
Engine Engineering shall not be held responsible for any engine management lights / ECU failure and / or any other indicators or sensors failure. Usually the vehicle is delivered in such state that the engine does not start and it can not be checked, especially whatever engine sensors or electronic parts may appear to be faulty then must be exchanged at Client cost. ( Extras will be chargeable ).
If usage of electronic diagnostic equipment will be necessary then Client will be contacted and additional costs explained, job will be carried out only if authorised by Client.
Engine Engineering may ( to it's sole discretion ) refuse to carry on any of the jobs / services which may include involvement of equipment / skills where the Company is not specialising ( it includes especially any ECU / engine computer related faults). In such occasion the Client can instruct any other Company of Client choice to carry on all other repairs which may be required ( especially computer testing and electric / electronic repairs ).
The vehicle shall be treated as repaired within Client order even if the engine doesn't start.
The Client is authorising the company to road test the vehicle, The company shall not be held responsible for any risk connected with road testing of the vehicle. The Client expressly grants permission to the company to road test the vehicle.
Engine Engineering shall not be held responsible for any goods left in the vehicle and for any damage or theft which may occur during transportation of the vehicle to the company or to the Client. Client shall be responsible for keeping the vehicle insured during the period of it's transportation, repair and road test.
Shall the job order placed by client to be an assessment of any vehicle part ( namely engine,turbo or any other component ) then the price quoted by the Company to the Client will cover gaining access to the part ( which may include stripping some other components from the vehicle ) and assessment of that part.
The price quoted shall not cover any re-fitting / re-building of the vehicle ( does not cover affixing of any parts to the vehicle. Client shall instruct the company in regards of accepting the price for repair quoted to the client after assessment. Shall the quote be rejected by Client then vehicle shall be collected "as it is" or additional charge paid by Client to the company for any required re-fitting / building back of the components.
Any warranty claims shall be subject to warranty sections.
Warranty shall be on "back to base" basis, Client shall be responsible for delivery of the vehicle to the company for any warranty assessments or repairs.
In some circumstances where the fault is unknown the company will carry fault assessment which shall be charged to the Client at ab hourly rate of £70 +VAT.
Shall the job order be of such nature then there will be no indication of fixed price on the job order but only hourly rate, which Client agree to pay on demand.

10. Partly Disassembled Vehicles / Parts / Engines:

In some occasions the vehicles or some of its components ( including engines ) are collected by the company or delivered to the company as partly or completely disassembled. It is not possible to check on delivery if all components / parts are present.
In such occasion Engine Engineering shall not be responsible for any missing parts / components.
Client will be informed about any missing parts / components, therefore it is in Client best interest to make appropriate checks to reassure that all parts / components are present ( before delivering to the company / collecting by the company ).
The company sole decision / assessment about missing parts / components shall be final.

11.Vehicle Repair Warranty:

The parts ( engines, turbo, any other parts ) are covered by the Goods Warranty above.
This section is to specify the warranty for the service carried on by the Company.
All warranty periods start on the invoice date of purchase and finish at the end of the period specified depending on the type of service purchased.
All warranties are non transferable, the warranty is available only to the original purchaser of the service.
For the parts (including engines, turbo and any other parts) replacement the warranty is limited to the scope of work carried on. The warranty does not cover any components which were dismantled and fitted back but not replaced by parts supplied by the Company.
Engine Engineering's Warranty covers any mechanical faults on the unit supplied if a fault should occur.
Engine Engineering's Warranty does not cover claims of any consequential loss or damage and the Company shall not be responsible for any.
Engine Engineering's Warranty does not cover claims where damage is cause by: negligence, lack of adequate care, lack of service.
Engine Engineering's Warranty does not cover claims where damage is cause by: over revving, over performing, off road driving, racing and any other type of activity which differ from normal use of the vehicle.
Engine Engineering's Warranty covers correct fitting of all parts supplied by the company.
The Warranty must be validated ( see below specifically for validation of engines warranty and turbo chargers warranty. ).
Heat Tabs come fitted to our reconditioned engines. If the Heat Tabs are tampered with at all or removed or they indicate that the engine was overheated then the warranty will be void.
The Engine ( or any other item purchased ) comes sealed, any attempt to unseal ( dismantle ) the engine ( or any other part supplied ) will void the warranty.
The timing replacement must be carried on time - lack of service will void the warranty.
The addition of after market “high performance” parts will void Your warranty.
If You need to make a claim for any reason please contact us by either phone or in e-mail at Contact Form within 7 working days of discovering of the fault.
Let us know of the problem You are having and one of our salespeople will advise You on what should be done.
Engine Engineering shall not be held responsible for any claims unless this procedure is followed.
We may decide that return of the vehicle for inspection is necessary. In such case Client shall organise the delivery of the vehicle to the Company for inspection.
Shall the warranty claim be rejected then the Client shall cover cost of warranty inspection.
In order for a claim to be made You will need:

to contact us via e-mail or telephone to let us know of the problem
have a claim form sent to you by e-mail, fax or post
fill out and return the claim form to us for review ( we are unable to process any claim without the completed claim form returned to us )
once claim form is received by us we will review it (normally within 48 hours) and one of our staff will contact You to inform You of what has been authorised.
we may require the vehicle to be returned to us for inspection, all inspections are on "back to base" basis and we are unable to carry on any inspections at Client location, shall You refuse to deliver the vehicle (within 7-days) for inspection then we will void the warranty.

All responses and authorisations to carry on whatever warranty work or replace parts shall be in writing. The company shall not be held responsible for any action taken unless it was authorised in writing by the company.
All warranty claims are dealt with on an individual basis as every car is different and every claim has different factors that must be taken into consideration. We try to handle claims as quickly as possible striving to have all completed within 14 days from the day of being notified of a fault.
The Company reserves the right to either limit, or void the guarantee on the engine ( or any other unit / part ) dependent upon the nature and severity of the fault.
Shall the warranty be void then the company will furnish You with an offer to repair / replace of damaged parts.
Shall You decide to proceed then it will be treated as a Job Order and appropriate form send for authorisation and payment requested.
Shall You not to respond to the company offer ( either by accepting it or refusing it ) within 10 working days it shall be treated by the company as offer being refused by You.
Shall the offer be refused then we will request payment for the cost of warranty inspection as well as require Your written instruction of what to do with the vehicle.
We will apply £75+VAT per day storage charge commencing from the 3rd working day from Your refusal of repair offer. If the vehicle is not collected within 30 days commencing from the day the company emailed You with request for payment and collection of the vehicle then the company will treat the vehicle as abandoned. In such case the Client is passing ownership of the vehicle to the company and authorising the company to apply for V5C registration certificate and to sell the vehicle and cover the storage cost and any other sums which the Client may owe to the Company. In such case the company may ( to it's sole discretion ) brake the vehicle apart and sell it in parts to recover money owed or scrap the vehicle.
The re-manufacturing or reconditioning specifications, and applications of the supplied engines or any other parts, shall not be compared to any other data specified or available from the original manufacturers. The Company re-manufactures and recondition to its own specifications.
For the purpose of any Client claim the time of delivery is not an essence. All times / dates quoted are approximate and may vary.
Company shall not be liable for any claim for any loss or damage, or any consequential loss or damage arising from delayed delivery or return of vehicle to You.

12.Independent Specialist:

Shall You - the Client - in any circumstances decide not to honour the company expertise in regards of: required jobs or services or progress of the repair or unserviceable components or warranty inspections then we - the Company - invite You to appoint independent specialist ( professional ) of your choice to confirm the company expertise.
You shall be responsible for any such expenses which may be necessary to cooperate with such specialist as well as any specialist fees must be arranged directly by You. Any inspection by such specialist shall be carried on in company premisses and accompanied by Company member of staff.
Shall You not to respond to the company offer ( either by accepting it or refusing it ) within 10 working days it shall be treated by the company as offer being refused by You.

13.Written reports:

Shall You require any written fault assessment or written job report or any other written itemised work assessment other then our standard job authorisation form or invoice then this will be chargeable an admin fee of £200 + VAT and additionally £80 +VAT per every hour of working up / preparation of such paperwork as required by You.

14.Payments:

This is a Company policy that clear funds must be received prior to dispatch of goods or commencement of services ordered by the Customer. Payment can be settled by cash, bank transfer or card payment. If credit card is used then surcharge will additionally apply in amount of up to 5% of the order value depending of card type. If the credit card surcharge was not collected during the sale then it remains unpaid and Company will request it to be paid or charge the card on later date, which is authorised by You.
There is not any surcharge for debit card payments.
The Company may ( to it's sole discretion ) refuse to accept any card payment and ask for alternative method of payment ( especially when customer not present payment is to be made on collection of goods / collection of vehicle ) - please ask for more details and we will happy to help.
For any card payments a form will be issued to sign by the Cardholder to authorise the transaction.
Card payments on collection of goods / vehicles ( service ) will only be accepted as "chip and pin" transaction and also collection note MUST be signed by genuine cardholder. The goods / vehicles will not be released unless the collection note is signed by the genuine cardholder. We reserve the right to ( to our sole discretion ) ask for photographic ID matching card details to confirm genuine cardholder.
If for any reason the order remains unpaid then the company can request at any time for the order to be paid in full on any part of it. Customer dully authorise the company to charge the card for any sums outstanding ( owed by the Customer to the company ).
There is administration fee of £400 + VAT, which You authorise to be charged by the company to the card in cause of any illegitimate Chargeback Request ( You must resolve the issue with the company first before approaching the Card Issuer ).
We may ( very unlikely ) accept cheque on the condition that the payment will be cleared in our bank account which usually takes 5-10 working days.
Customer understands and agrees that the goods will not be released until clear funds are received .
Customer understands and agrees that the vehicle ( which was ongoing any repair / engine replacement ) shall remains in possession of the company until clear funds received.
If for whatever reason the goods are released ( repaired vehicle released ) but not fully paid then the goods shall remain the property of the company and company has the right to collect or by whatever means recover the goods at any time.
If vehicle was released for whatever reason but the service was not paid then the Client is authorising the Company to ( by whatever means ) recover the vehicle and then recover any money owed to the company by the Client.

15.Using of this website:

This website is owned by the Company. Any trade marks, images or brands used on this website belong to their owners and are used to indicate that the Company sells goods or provides services related to those brands or trademarks.
Nothing on this website is intended as an advice. Company shall not be held responsible for any loose or damage caused by usage of any information from this website.
Nothing on this website is intended as an offer. Please contact us with any enquiry you may have and we will provide you with up to date details, prices, availability.
We may use cookies to ensure that You get the best user experience, we do not save or use Your cookies for any other reason than to bring You a better customer experience.

16.Communication with Client:

An email communication sent to You by the Company shall be considered as valid delivered written communication ( we will normally ask to confirm by return that You received it ).
The above shall apply to communication sent by the Client to the company. Please ask the company by reply to Your email for confirmation.
The Client and the company agree that any communication shall be solely between the parties.
Shall any of the parties decide to appoint any third party to communicate with the other party then the other party shall not respond to any such communication.
The above apply to both the Client and the company.
If You require any other form of communication ( by mail or fax for example ) then please let us know on time of placing the order.

17. Price Match Guarantee

Engine Engineering will match our competitor's current UK prices in GBP (£)
The competitor's items must be identical to Engine Engineering’s and offered on the same terms
Engine Engineering and the competitor must have the product / service available at the same time
The competitor must sell direct to customers and must not be a bulk offer.
Engine Engineering must be able to verify the competitor's price and stock availability.
Engine Engineering match the price of a product or service, excluding any additionals (i.e delivery, surcharges)
Engine Engineering will not match eBay, Amazon, Gumtree or similar one off offers
The competitor must be an industry recognised established manufacturer / remanufacture
Typographical errors, affiliate, voucher code, gift cards or media discount is excluded from the guarantee.
Competitions, free gifts, and giveaways are excluded from the guarantee
Engine Engineering reserve the right to withdraw the price match guarantee at any time
Engine Engineering’s decision will be final on the price match guarantee.
If Engine Engineering is unable to price match the item then a full refund will be offered.
The terms of the price match guarantee do not affect your statutory rights.

18.Privacy and Confidentiality:

Any Customer details provided to the company whatever way will not be disclosed to any third party except of carrier companies processing delivery of goods or services ordered by Client.
Company will use Customer details for purpose of processing orders, process delivery, for invoicing and for warranty purposes.
We will never send any unwanted emails, leaflets, letters or advertisement unless you specifically request so.

19.Legal:

Parties agree that any dispute which may arise between the Client and the company shall be resolved by Court with jurisdiction in Scotland adequate to the company's headquarters as de company is domiciled in Scotland and operates under the Jurisdiction and Statute of Scottish Law.
We reserve the right to amend / change / withdraw above Terms and Conditions in whole or any part of it at any time to our sole discretion and without any prior notice.
Any changes made to above Terms and Conditions shall have immediate effect.
Severability - If any provision or condition ( or part of provision or condition ) of the Terms and Conditions is found by any Court ( or competent jurisdiction or rule of law or public policy ) to be prohibited or illegal or unenforceable then the remaining part of the provision or condition and the remaining provisions and conditions shall remain in effect. If possible the offending provision or condition ( or part of the provision or condition ) will be modified to the slightest degree.
None of the provisions nor conditions are intended to affect any of the Customer Statutory Rights.
Parties agree that the agreement between parties is confidential. A detail of the agreement ( informations about the agreement ) shall be kept in strict confidence and shall not be used for any purpose whatsoever other than execute the agreement. The confidential information shall not be disclosed to any person other than Your representatives who have a need to know such Confidential information.
No party shall make, or permit any person to make, any public announcement ( including without limitation such called internet reviews ) concerning agreement between parties, the purpose or its prospective interest in the purpose of the agreement without the prior written consent of the other party (such consent not to be unreasonably withheld) except as required by law or any governmental or regulatory authority or by any court or other authority of competent jurisdiction.